Frequently Asked Questions
Everything you need to know about your VTOMAN power solutions.
What is the standard shipping time for orders within the UK?
Most orders are processed within 1-2 business days. Delivery typically takes 3-5 working days depending on your location within the UK mainland.
Do VTOMAN power stations come with a warranty?
Yes, all our portable power stations and solar panels include a comprehensive 24-month warranty that covers manufacturing defects and technical issues.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Are VTOMAN products compatible with other solar panel brands?
Our power stations feature universal DC input ports, making them compatible with most third-party solar panels, provided they meet the voltage and wattage specifications of the specific model.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.
How do I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the courier's tracking portal.